Open an Account with Biocycle

Phase 1 - Read our terms and conditions


In these terms and conditions, the following expressions shall bear the following meanings:
(i) The company shall mean BioCycle Ltd and/or any company which is for the time being a subsidiary or holding company of the company within the meaning of Section 763 of the Companies Act 1985 or any statutory re-enactment or modification thereof for the time being in force.
(ii) The customer shall mean the person, firm or company placing the order for goods from the company, whether orally or in writing. The customer contracts with the company as principal whether or not the customer in turn contracts as agent on behalf of its own client or customer.
(iii) The headings to the clauses in these terms shall not affect their interpretation.


(i) The customer is liable to pay the Company's charges for the goods at the rate prevailing in the Company's current price list. All prices quoted by the Company are subject to the addition of Value Added Tax (VAT) and any other excise tax or duty at the rate prevailing at the time of supply of the goods.
(ii) Prices shown in any price list are subject to alteration by the company without prior notice.
(iii) Payment terms will be as stated on the face of each individual invoice. Cash Discounts, if any, will be allowed only if taken within the time stated thereon, which shall be calculated from the invoice date. (v) Payments not received by the due date will be considered past due and could result in a suspension or cancellation of goods and shipments.
(iv) Any invoices outstanding at the due date are subject to interest at the rate applicable to High Court Judgement debts from time to time; failure to raise an invoice in respect of interest shall not be deemed to constitute a waiver of the Company's right to recover the same.


(i) Orders are placed through the Company Sales Department or with the Appointed Agents of the Company.
(ii) Credit Limits shall be determined and modified at the sole discretion of the company. All orders to be placed on credit are subject to the review and approval of the Company. All customers must complete and update as required a credit application form, to which all customers agrees to adhere to the terms and conditions stated within such a document.
(iii) The Company reserves the right to reject or refuse any order if at any time they deem the financial responsibility or condition of the customer placing any order to be unsatisfactory.


(i) Notification must be received by the Company of any revisions or cancellation of order prior to any despatch of the goods, otherwise the customer will be held responsible for payment.
(ii) Charges for reconsignment, diversion, driver assist unloading or detention assessed by the carrier in accordance with provisions of the carrier tariff will be charged to the customer when such instances are at the customer's request.
(iii) Goods and shipments cannot be reconsigned without prior notice to the Company.


(i) The Company will make every reasonable attempt to meet a customer's request for a specified delivery date; however, a specified time of day for delivery cannot be guaranteed.
(ii) Force Majeure: The Company will not be responsible for any failure or delay of delivery or other performance due to fire, floods, windstorms, labour difficulties, plant or equipment breakdowns, riots or civil commotions, explosions, war, terrorism or any other cause or causes beyond its control.


(i) Requests to return goods must be approved in advance by the Company.
(ii) If the reason for return is other than a timely claim under the Company's limited warranty for the product, a 10% handling charge will be assessed (20% if the products are buy-for-resale) and the customer must pay all freights charges.
(iii) Any return of goods is subject to inspection and acceptance at the Company. Any authorised credit adjustments will only apply if the product is returned in the same condition in which it was shipped. No credit will be given for unauthorized returns.


(i) Any shortage or damage to goods should be reported immediately to the carrier. For its own protection, the customer should obtain a notated delivery receipt stating the quantity of the product shorted or damaged on all copies of the delivery receipt at the time of delivery.
(ii) When concealed damage is discovered later, and not made known to and acknowledged by the carrier at the time of delivery, the following conditions apply:
1. The customer must hold the product and all packaging material for the company's inspection.
2. The company must be notified and inspection requested within 7 working days from date of delivery. Failure to do so may result in claims being nullified.
3. If the product is moved from the point of delivery before the company's inspection, claim rights may be jeopardised.



(i) When any product quality complaint exists:
1. The customer must notify the Company immediately. The product is expected to be safeguarded prior to inspection by the Company.
2. A product claimed to be defective, off quality or substandard must not be used or sold by the customer.
3. If required, the Company's Sales Department will obtain the facts, arrange for an onsite inspection and discuss the results with the customer.


(i) Products manufactured and sold by the Company are warranted to its immediate purchaser to be free from defects in materials and workmanship at the time of shipment.
(ii) This express warranty is the only warranty applicable to such products, and is in lieu and excludes all other express oral or written warranties and all implied warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
(iii) The Company will not be held liable for any incidental, indirect or consequential losses, damages or expenses. The customer's exclusive remedy for any type of claim or action for defective products will be limited to the replacement of the products (in the form originally shipped) or at the Company's option, to a payment or credit not greater than the original purchase price of the products.
(iv) The Company will not be liable for products claimed to be defective where the defect resulted from causes not within the Company's control, or which arose or occurred after shipment, including but not limited to accidents, misuse, mishandling, improper installation, contamination or adulteration by other materials or goods, or abnormal conditions of temperature, moisture, dirt or corrosive matter.
(v) Any claim that products sold by the Company were defective or otherwise did not conform to the contract of sale is waived unless the customer submits it in writing to the Company within thirty (30) days from the date the customer discovered or should have discovered the defect or non-conformance. No legal action or proceeding complaint of goods sold by the Company may be brought by the customer more than one year after the date the customer discovered or should have discovered the defect or problem of which it complains.


These general terms and conditions of sale, unless otherwise expressly agreed in writing between the Company and customer, apply to every sale by the Company and are included in each acceptance by the Company of any customers offer to purchase. If a customer offers to purchase products from the Company by use of its own purchase order or similar form, any terms proposed anywhere therein which add to, vary from, or conflict with these General terms and conditions of sale are objected to the Company and expressly rejected and shall not be a part of the resulting Contract of Sale unless the proposed terms are accepted and approved in a written document referring specifically to such terms and signed by the Company.

The Company reserves the right to change any provision of these General Terms and Conditions of Sale at any time, without prior notice.

These General terms and conditions of sale do not create a distribution relationship or contract, exclusive or otherwise, nor will such a relationship or contract be inferred from any course of dealing between the company and any of its customers who purchase products under these general terms and conditions of sale. The company and any customer who purchases products from it are each free without penalty to cease doing business with the other at any time, for any reason whatsoever and without notice, unless otherwise provided in a separate, written contract signed by an officer of the Company and of the particular customer.

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